Heathrow attacked by MPs over snow chaos

The Transport Select Committee has been fiercely critical of the performance of BAA, Heathrow’s operator. Heathrow’s failure to clear the snow from stands where aircraft were parked led to the cancellation of hundreds of flights, wrecking the travel plan of tens of thousands of passengers. In their report the MPs, who criticised the lack of investment in equipment, have called for sweeping changes including the appointment of a “snow supremo” who could oversee how major airports are run. The changes include new laws giving passengers greater protection at times of major disruption, including the development of a welfare plan to help look after thousands of passengers who are stranded in the terminal. “If airlines fail to meet their obligations to accommodate stranded passengers, airports should be prepared to step into the breach.” the MPs have said. Airports would then seek reimbursement at a later date. The findings were welcomed by Steve Ridgway, chief executive of Virgin Atlantic. “We are not surprised at the criticism levelled at BAA in this report. “This was a disastrous situation with the world’s busiest international airport shut for a prolonged period at a crucial time of year, and this must not be allowed to happen again. “BAA must do everything in its power to ensure Heathrow remains open and operational to the highest standards possible. Any extra investment needed to secure that should be met by the airport operator, not passengers.” However the MPs’ findings were disputed by BAA. “We reject the Committee’s impression that Heathrow was “totally unprepared to recover from any major incident which necessitated its closure.” a spokesman said. “We are making progress with Heathrow’s airlines on delivering a better deal for passengers during periods of disruption. “