TRA boosts customer services in Bahrain

The Kingdom of Bahrain's Telecommunications Regulatory Authority (TRA) has signed a two-year contract with Silah Gulf – the call centres and business outsourcing company – whereby the company provides call response services to inquiries and complaints of citizens and residents which are related to telecommunications services and providers.The signing of the contract was attended, from TRA, by Faisal Ali Al-Jalahma, Director of Finance and HR, Taiba Mohammed Mohamed Al-Binali, Acting Director of Consumer Affairs and Media and Abdul-Elah Abdullah, Manager of Consumer Affairs, and from Silah Gulf Company was attended by CEO Ricardo Langwieder-Gorner , Abdulrahman Nabil Benshams Accountancy and Projects Director and the GM of M/s. Nada A. Majeed Al-Gassab Operations .On this occasion, TRA’s Director of Finance and HR Faisal Ali Al-Jalahma said "One of our top priority is promote and implement communication channels between us and consumers, as we are constantly keen on the provision of better services to the citizens. This new partnership is a translation of our objectives aimed at improving the level of services provided to the public, such as responding to inquiries and resolving various complaints."The Call Centre Service is provided by Silah Gulf led by CEO Mohammad Ali Al-Qaed of the e-Government Authority (EGA), as a joint venture between the e-Government Authority and Merchant Call Centres owned by NTT, the third largest global call centres' firm. (IY) Source: press release by courtesy of TRA