SingTel announces compensation to customers affected by service disruption

SingTel, one of Singapore's main telcos, offered compensation package on Monday to customers affected by its service disruption after a fire broke out at one of its main exchanges last Wednesday. Some 60,000 home broadband customers will get a speed boost for the next three months. Affected Mio TV customers, the pay TV subscribers, will get a month's free viewing of all channels. Meanwhile, home telephone line customers whose services were disrupted will have free local calls for 1 month, the telco said on its facebook post. Although SingTel announced that the damaged fiber cable lines during the fire were reconnected by last Friday morning, some fibre broadband customers, including those from other telcos, StarHub and M1, were still without any broadband until Monday. SingTel said that while it has already re-connected all its fibre cables, there might still be some "fine tuning" to be done. SingTel's service disruption caused by the fire led to mass disruptions for both consumer and business customers, including some banks, telcos and other companies. The authority said it has launched a full investigation into the fire and that it will "take appropriate action to prevent it from happening again."